Terms of use

These terms of use (“Terms“) apply to all websites linking to or posting these Terms and that are operated by House Of Pawsome Pets LLC, license number 913811, issued by Government of Dubai, or any of its divisions or affiliates (collectively, “House Of Pawsome Pets“, “we” and us“). Each such website is referred to in these Terms as a “Site“.

This Site is owned and operated by House Of Pawsome Pets. Please read these Terms carefully before using this Site or any functionality on this Site. Our Privacy Policy is part of these Terms. Using the Site indicates that you accept these Terms. If you do not accept these Terms, please do not use this Site.

The House Of Pawsome Pets provides you with access to and use of the Site subject to your compliance with the Terms. This Site may only be used for lawful purposes. You are responsible for the consequences of your communications, uploads, transmissions, and posting of information on or through the Site and for any use of the Site by anyone accessing it using your login information. By submitting information through this Site you represent that you are 18 years old or older.

The Site, including all of its contents, such as text, images, and the HTML used to generate the pages, are our property or that of our suppliers or licensors and are protected by patent, trademark and/or copyright under United Arab Emirates Laws. Except as otherwise provided herein, you may not use, download, upload, copy, print, display, perform, reproduce, publish, modify, delete, add to, license, post, transmit, or distribute any such materials from this Site in whole or in part, for any public or commercial purpose without our specific written permission. We grant you a personal, non-exclusive, non-transferable license to access the Site and to use the information and services contained on the Site subject to your compliance with these Terms. In turn, you grant us a non-exclusive, royalty-free license to use any content you post on the Site for any purpose, subject to the express provisions of these Terms.

We may at any time modify the Terms and Conditions of the Website without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time on the Website. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the service of the Website. However, if you continue to use the service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of this Website.

All content available on this Site is provided for informational purposes only. Your use of any information or materials on this Site is entirely at your own risk, for which we will not be liable. All content available in Blog posts of this Site, is provided for informational purposes only. Such information is not intended to be, and is not, professional veterinarian advice or a substitute for such advice, or for diagnosis, treatment, cure, or prevention of any health conditions for your pet or any other animal, and you should not rely on them as such. You should always seek the advice of a veterinarian if you have any questions about any of the information you receive from this Site. House Of Pawsome Pets does not represent or guarantee that such information is accurate, complete, or timely.

We reserve the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of the Site, including, but not limited to, information, data, text, sound, photographs, graphics, video, messages or other materials (“Content”), as well as features and/or hours of availability, and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on the use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

In the event that a customer is allowed to redeem a House Of Pawsome Pets coupon through the Website, that coupon will be redeemed for full amount only, and no partial redemption is allowed.

This Site and all content available on this Site is protected by copyright. Unless specified otherwise on the Site, no portion of this Site may be copied, republished, transmitted, or distributed in any way without House Of Pawsome Pets prior written consent. Any such use of the Site’s content for any purpose not authorized under these Terms is a violation of the copyrights of House Of Pawsome Pets (or other entities where so indicated). Permission for all uses of the Site other than as expressly authorized under these Terms, including linking to any page at this Site other than the home page, must be obtained from The House Of Pawsome Pets in advance. Any such request should be submitted via an email to [email protected]. The use of this Site, or any content available hereon, on any other website or networked computer environment, is prohibited. All design rights, compilation rights, and other intellectual property rights in and to this Site, in each case whether registered or unregistered and related goodwill are proprietary to House Of Pawsome Pets or its licensors.

  1. All trademarks, service marks, logos, and trade names on this Site, whether registered or unregistered, are proprietary to House Of Pawsome Pets or to other companies where so indicated. You may not reproduce, download or otherwise use any such trademarks, service marks, logos or trade names without the prior written consent of House Of Pawsome Pets or the appropriate owner thereof.

 1. Send or otherwise transmit to or through this Site any unlawful, infringing, harmful, harassing, defamatory, threatening, vulgar or otherwise objectionable material of any kind;
2. Misrepresent your identity or affiliation in any way;
3. Access data, servers, or accounts that you have not been authorized to access;
4. Post material that is not your own or that you do not have permission to use, such as copyrighted materials, trade secrets, or other material that infringes on another’s intellectual property, privacy or publicity rights;
5. Interfere in any way with the security of our Site or our networks, or attempt to use the Site to gain unauthorized access to any other computer system;
6. Attempt to or actually probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization;
7. Attempt to or actually interfere with service to any user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding”, “mailbombing” or “crashing”; or sending unsolicited email, including promotions and/or advertising of products or services;
8. Violate any applicable laws or regulations or encourage conduct that may do so; or
9. Assist or permit any person engaging in any of the activities described above.
 When we open product pages, the sort option go to the bottom of page because of this customer will not find it convenient to use the site. Here please give pop up tab for sort option (left hand side option of brand, category wise) which will become facilitate easy navigation on mobile.

  1. :For your convenience, this Site may contain links to other websites. If you follow these links, you will leave this Site. Certain of these third-party websites may make use of House Of Pawsome Pets trademarks, service marks, or logos under license from House Of Pawsome Pets. We are not responsible for the availability or content of these other websites or for any experience you may have with such third-party websites, whether or not The House Of Pawsome Pets is affiliated with the owners of such websites.

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities. or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify. translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a °Third-Party Account’) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the `Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts. personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

We care about data privacy and security. Please review our Privacy Policy: https://houseofpawsomepets.com/privacy-policy. By using the Site, you agree to be bound by our Privacy Policy, which is incorporated into these Terms of Use. Please be advised the Site is hosted in the United Arab Emirates. If you access the Site from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Arab Emirates, then through your continued use of the Site, you are transferring your data to the United Arab Emirates, and you agree to have your data transferred to and processed in the United Arab Emirates.

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

We reserve the right to refuse to accept the Credit/Debit Card or, in such case the transaction is accepted, cancel the transaction, at our sole discretion, as part of our own fraud detection program.

The Credit/Debit card details provided by you for benefiting from the services on the Website will be truthful, valid and accurate and you shall use the Credit/Debit card which is lawfully owned by you, i.e. in a Credit/Debit card transaction, you must use your own Credit/Debit card. The said information will not be utilized and shared by us with any of the third parties unless required for fraud verifications or by law, regulation or court order. We will not be liable for any Credit/Debit card fraud. The liability for use of a card fraudulently will be on you and the responsibility to prove otherwise shall be exclusively on you.

There may be information on the Site that contains typographical errors, inaccuracies, or omissions. including descriptions, pricing, availability. and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically. via email and on the Site. satisfy any legal requirement that such communication be in writing. You hereby agree to the use of electronic signatures, contracts, orders, and other records, and to electronic delivery of notices, policies, and records of transactions initiated or completed by us or via the site. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records. or to payments or the granting of credits by any means other than electronic means. Cardholder must retain a copy of transaction records and Merchant policies and rules.

These Terms of Use and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms of Use shall not operate as a waiver of such right or provision. These Terms of Use operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms of Use is determined to be unlawful. void, or unenforceable, that provision or part of the provision is deemed severable from these Terms of Use and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms of Use or use of the Site. You agree that these Terms of Use will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms of Use and the lack of signing by the parties hereto to execute these Terms of Use.

This Site is controlled and operated by The House Of Pawsome Pets from its offices within U.A.E. Those who choose to access this Site from outside the U.A.E do so on their own initiative and are responsible for compliance with local laws, if and to the extent such laws are applicable.

These Terms of Use shall remain in full force and effect while you use the Site. Without limiting any other provision of these terms of use, we reserve the right to, in our sole discretion and without notice or liability. Deny access to and use of the site (including blocking certain ip addresses). To any person for any reason or for no reason, including without limitation for breach of any representation, warranty, or covenant contained in these terms of use or of any applicable law or regulation. We may terminate your use or participation in the site or delete your account and any content or information that you posted at any time, without warning, in our sole discretion.
If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

Minors under the age of 18 are prohibited to register as a User of this website and are not allowed to transact or use the website.

You are responsible for maintaining the confidentiality of your account and password and for restricting access to your account from any devices, and you agree to accept responsibility for all activities that occur under your account or password. The Site shall not be responsible or liable, directly or indirectly, in any way for any loss or damage of any kind incurred as a result of, or in connection with, your failure to comply with this section.

You agree to defend, indemnify and hold us harmless and its affiliates from and against any and all claims, damages, costs and expenses, including attorneys’ fees, arising from or related to your use of the Website or any breach by you of these Terms and Conditions and/or the applicable laws.

Though we make sure that the delivery of purchased products shall be delivered on time. No claim, penalties, refunds or part refund against us in case of delays in delivery or error in delivery. Although we aim to offer you the best service possible, If a fault occurs in our services you should report it immediately to the Customer Services by phone at +97145805740 or [email protected] and we will attempt to correct the fault within reasonable time.

The product details, information, ingredients, nutritional guides and dietary/allergy advice may change from time to time.

Therefore, we highly recommend that you read the label on the products you purchase and not rely on information provided on the website.

House of Pawsome Pets does not represent or warrant that the information contained in this website is accurate, complete and up-to-date. We are not be responsible or liable for any damages of any kind whatsoever arising out of, caused by or related to your use of this.

in no event will we or our directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential. Exemplary, incidental, special, or punitive damages, including lost profit. Lost revenue, loss of data, or other damages arising from your use of the site, even if we have been advised of the possibility of such damages.

Customers can cancel their order at any point unless the order has already been dispatched, in which case, please refer to our refund policy. If the purchase was made online, a refund will be made back to the credit card used to make the purchase. Please allow for up to 21 days for the refund transfer to be completed. Any items paid for by cash or by credit card machine on delivery, will be refunded with store credit or as an online gift voucher which can be used at any time.

We have a dedicated team of consultants who are ready to assist you both by phone & email. If you have any questions about our products or services, please contact us by email at [email protected] or call +971 4 5805740 (between 10am-10pm, 7 days a week). To serve you better, we are also available on WhatsApp.

 We deliver our Products to all Emirates in the UAE through our professional in-house logistics team. While we are doing our best to offer you 100% support we appreciate your support in ensuring that you have read our delivery policy to avoid any misunderstandings!
• We will deliver to the address that you have entered when setting up your account
• When we receive order, the customer will receive an email and we will begin preparation for delivery. The details will be sent through to our delivery team.
• While we do our very best to deliver to most major areas of the UAE, there may be situations where we are unable to reach certain remotely-located addresses. Our delivery team relies on your address details, so please keep it as clear as possible.
• We cannot be held responsible if your House of Pawsome Pets Box is damaged or stolen after drop-off (we only hand over the box directly or leave it outside as per your instructions).
• If you move, please make sure to change your delivery address before your order. If you have any concerns, just let us know and we can make the changes for you.
• If your delivery is delayed due to supplier problems, traffic, break-down or weather conditions, please be patient. We will do our very best to inform all customers of any situations that may affect the delivery of your House of Pawsome Pets Box.
• If there is any problem with your delivery items, such as missing items or items that are not correct, please inform us right away and we will correct the order as soon as possible or compensate if items are not available. Please make sure to inspect the House of Pawsome Pets Box as soon as possible.

Delivery Charges:
• Free delivery for orders above AED100 for Dubai. AED 20 delivery charges for orders below AED 100.
• Free delivery for orders above AED 150 for Sharjah. AED 30 delivery charges for orders below AED 150.
• Free delivery for orders above AED 250 for Abu Dhabi, Al Ain, Ajman, Fujairah, Ras Al Khaimah. AED 55 delivery charges for orders below AED 250.
The delivery fee will be added to your order at the time of checkout. But why to pay the delivery fee when you can easily add a toy, an accessory or treat for the little one and make your order eligible for free delivery! So buy more, save more!
Delivery locations and schedule
• Dubai and Sharjah – Within 24 to 48 hrs
• Other Emirates – Within 3 – 5 days
Delivery days / timings
• 7 days of week (excluding national holidays)
• From 12pm o 8pm
Delivery cut off time
• Orders placed after 5pm will be rolled over to the next day

  1. We offer the following forms of payment:

Online Payment – Debit/Credit Card (We accept VISA and MasterCard credit     

and debit  cards)

All payments should be made in AED(Dirhams). In case of delayed payment or non-payment, House Of Pawsome Pets holds the right to cancel or reschedule the delivery of a customer order.

We offer COD (Cash on Delivery) for all customers for purchases valued under AED500, purchases above AED500 only debit/credit card payments are accepted.

We do our best to ensure the accuracy of every order that is shipped.
Please check the accuracy of your order upon receipt. Our team member will assist you while receiving the delivery to ensure you got the order complete and in perfect condition.

• Returns are allowed within 7 days on non-perishable items that are in original and unused condition with all of the original packaging, manuals, accessories, purchase / online receipt etc.
• Once the product has been evaluated and is eligible for return, we will issue a store/online store credit that you can use to order a replacement item or you can use it on your next purchase. The store credit will be valid for 12 months.
• If you request a pickup service for the items to be returned or exchanged, a fee of 30 AED will be applied, or you can send the item with the driver who will deliver to you a new order.
• If the damage or wrong items were delivered due to our mistake, we will pick up and exchange your items free of charge. For this customer needs to raise the request within 24 hours from the time of delivery. Once the customer has raised the request, he/she needs to provide a visual proof (an image) of the damaged product to us, on authentication we will replace the item.
In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us:
By visiting this page on our website: https://houseofpawsomepets/contact-us
By phone number: +971 45805740
By email: [email protected]
By mail: P.O Box 554603, Dubai