Delivery Schedule and Policy

 

We deliver our Products to all Emirates in the UAE through our professional in-house logistics team.  At present we do not service orders outside the UAE. While we are doing our best to offer you 100% support at all times we appreciate your support in ensuring that you read our delivery policy to avoid any misunderstandings.


• We will deliver to the address that you have entered when setting up your account
• When we receive order, email will be sent out to the customer  confirming the order and we will begin preparation for delivery. 
• While we do our very best to deliver to most major areas of the UAE, there may be situations where we are unable to reach certain remotely-located addresses. Our delivery team relies on the address given by you,  so please keep it as clear as possible. 
• We cannot be held responsible if your House of Pawsome Pets (HOPP) Box is damaged or stolen after drop-off (we only hand over the box directly or leave it outside as per your instructions).
• If in case you are moving, please make sure to change your delivery address before your order. If you have any concerns, just let us know and we can make the changes for you.
• If your delivery is delayed due to supplier problems, traffic, break-down or weather conditions, we request you to be patient. We will do our very best to inform all customers of any situations that may affect the delivery of your HOPP Box.
• If there is any problem with your delivery items, such as missing items or items that are not correct, please inform us right away and we will correct the order as soon as possible or compensate if items are not available. Please make sure to inspect the HOPP Box as soon as possible.

 

Delivery Charges:
• Free delivery for orders above AED100 for Dubai. AED 20 delivery charges for orders below AED 100.
• Free delivery for orders above AED 150 for Sharjah. AED 30 delivery charges for orders below AED 150.
• Free delivery for orders above AED 250 for Abu Dhabi, Al Ain, Ajman, Fujairah, Ras Al Khaimah. AED 55 delivery charges for orders below AED 250.
The delivery fee will be added to your order at the time of checkout. But why to pay the delivery fee when you can easily add a toy, an accessory or treat for the little one and make your order eligible for free delivery!

 

Delivery locations and schedule
• Dubai and Sharjah – Within 24 to 48 hrs
• Other Emirates – Within 3 – 5 days


Delivery days / timings
• 7 days of week (excluding national holidays)
• From 12pm to  8pm


Delivery cut off time
• Orders placed after 5pm will be rolled over to the next day